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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,001 reviews
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Erika B.'s profile image
Erika B. 
a year ago

Pennymac as a whole is an amazing company that I have been blessed to be able to work with to purchase and now refinance my home twice. It's been effortless and their communication and handling of everything is simply amazing. 

Business response:

Thank you for taking the time to share your experience with us, Erika. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Brittani G.'s profile image
Brittani G. 
a year ago

I enjoy working with PENNYMAC!!! 

Business response:

Hi Brittani - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Bhalmiki M.'s profile image
Bhalmiki M. 
a year ago

Easy process with great staff helping along the way. 

Business response:

Hi Bhalmiki - Your feedback is greatly appreciated. Thank you for the review. 

Anthony K.'s profile image
Anthony K. 
a year ago

Outstanding customer service and communication skills during the process. 

Business response:

Hi Anthony - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Nector P.'s profile image
Nector P. 
a year ago

Excellent service, very communicative at any part of the process 

Business response:

Hi Nector - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Karen A.'s profile image
Karen A. 
a year ago

I was happy with them until recently. I pay escrow account so they can pay my taxes and my property insurance. Today is November 29th and my homeowner's insurance is due December 2nd. So far PennyMac has not paid my homeowner's insurance. I had to pay for it or I would lose my homeowner's coverage. Penny Mac, you need to refund me my escrow account.! 

Business response:

We appreciate your review, Karen. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

William R.'s profile image
William R. 
a year ago

The process was easy throughout and I can't be happier 

Business response:

Hi William - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Makayla T.'s profile image
Makayla T. 
a year ago

Ann Marie Clarke was the only reason that I gave high ratings. I would have never worked with Pennymac if she didn’t save me from leaving from the other people that kept messing up my file. I would never work w PennyMac again unless it was with her 

Business response:

Hi Makayla - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Olayinka F.'s profile image
Olayinka F. 
a year ago

Exceptional service by Cameron, Latrice and Team. 

Business response:

Hi Olayinka - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,001 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.