This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Only constructive feedback I have is to slow down interactions to ensure customers are clear on each step/needed item before moving to the next item. There were times I had to pause the conversation to ensure that mutual understanding was achieved.
Business response:
Thank you for taking the time to share your experience with us, David. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Brandon Glenn and Jamie Wright did an excellent job. They were informative, supportive and patient. The title department seemed to have difficulty with follow through in getting items needed for closing. There was poor communication.
Business response:
Hi Russell - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Ms. Lauren is truly the best! I greatly appreciate her persistency during this process. Thank you again and I wish you the best!
Business response:
Thank you for the positive review, Naiya! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Sandra Benavidez had a direct impact to the overall success and satisfaction to the home buying process.
Business response:
Hi Stuart - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
We were very apprehensive on doing an equity loan on our house, but, thanks to Norma and Andrea made the process was made very easy. They were very professional and courteous. Ensured we were always kept in the loop on where the process was.
Business response:
Thank you for the positive review, Dawn! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Rosario was amazing!
Business response:
Hi Ivan - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
This was the easiest and most informative transaction I have ever had. I used to do title work and closings and this was by far the most organized experience I have dealt with. Thank you all of you.
Business response:
Thank you for taking the time to share your experience with us, Michelle. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Smooth process, reassuring officer and mortgage team. They were supportive and knowledgeable every step of the way.
Business response:
Thank you for the positive review, Laura! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Thank you for your patience and kindness. It was a very smooth uncomplicated experience !!
Business response:
Thank you for taking the time to share your experience with us, Ray. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,443 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.