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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Both Nestor Velasco and Sandra Benavidez are "rock stars" and went above and beyond to make "taking a loan" a very pleasant experience. I would absolutely refer my friends and family to PennyMac if they can work with these two employees. Loved them!!
Business response:
Thank you for taking the time to share your experience with us, Marianne. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
The agents were very invested in the success of your requests,
Business response:
Thank you for taking the time to share your experience with us, William. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
I enjoyed working with the team!
Business response:
Hi Richard - Your feedback is greatly appreciated. Thank you for the review.
Peter was kind, informative and a pleasure to work with!
Business response:
Hi Amy - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Very satisfied
Business response:
Hi Tom - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
The customer service with PennyMac are very professional, curtious and patient. They provided step by step in the refinance process and took the time to inform me of the best options for me. I am very pleased with PennyMac.
Business response:
Thank you for the positive review, Willetta! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Edna was amazing throughout the entire process. Very knowledgeable and ready to help.
Business response:
Hi Derek - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
I was told not to make my Sept payment as that had been included in the new loan.I see that payment is overdue & a late fee has been charged. I received automated phone call to contact PennyMac. I’m assuming the paperwork needs to catch up.
Business response:
Hi Phillip - Your feedback is greatly appreciated. Thank you for the review.
The Pennymac personnel were always easy to reach and were kind, knowledgeable, and helpful. I am glad we used your services.
Business response:
Hi Sterline - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,683 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.