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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,069 reviews
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Brenda H.'s profile image
Brenda H. 
on Birdeye

8 months ago

Loan officer was very nice and patient with me. Mac Team,also. 

Business response:

Hi Brenda - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Scott A.'s profile image
Scott A. 
on Birdeye

8 months ago

The team was completely helpful and awesome! 

Business response:

Thank you for taking the time to share your experience with us, Scott. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Walter C.'s profile image
Walter C. 
on Birdeye

8 months ago

Mostly good, had a few times when people said conflicting things and caused a lot more difficulty than needed.  

Business response:

Hi Walter - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Christopher S.'s profile image
Christopher S. 
on Birdeye

8 months ago

Yester was fantastic to work with!! 

Business response:

Thank you for the positive review, Christopher! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Kenneth F.'s profile image
Kenneth F. 
on Birdeye

8 months ago

The Pennymac team was great help with navigating me through the process.  

Business response:

Thank you for taking the time to share your experience with us, Kenneth. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Janai G.'s profile image
Janai G. 
on Birdeye

8 months ago

Everyone and everything was Great. The only thing I'd say is that after you sign your final paperwork, you hear nothing from anyone. You don't know if paperwork was signed correctly or know exactly how you're getting your payment.  

Business response:

Hi Janai - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Edgardo B.'s profile image
Edgardo B. 
on Birdeye

8 months ago

Everything was great except the check that I received was payable to the company where I owe credit instead to my checking account which I have an an access to pay the right amount. So now I have to get hold of the company which who has overpaid.  

Business response:

Thank you for taking the time to share your experience with us, Edgardo. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Boyd C.'s profile image
Boyd C. 
on Birdeye

8 months ago

Nicole and the entire team was easy to work with and answered all of my questions-before I asked them! When I told a friend in the financial loan business that PennyMac was our current lender - he said they are great to work with. He was right.  

Business response:

Hi Boyd - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Jason H.'s profile image
Jason H. 
on Birdeye

8 months ago

Your team was amazing!! Nancy was a pleasure to work with. Thank you all again. 

Business response:

Thank you for taking the time to share your experience with us, Jason. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,069 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.