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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,690 reviews
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Madeline T.'s profile image
Madeline T. 
a year ago

Cesar was always available if I had any question. The process was quick. Thank you. 

Business response:

Thank you for taking the time to share your experience with us, Madeline. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Rexo R.'s profile image
Rexo R. 
a year ago

Paulette was great, she walked us through the process. 

Business response:

Hi Rexo - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Michael O.'s profile image
Michael O. 
a year ago

The team was professional and very pleasant. Things were smooth. My previous loan was with Pennymac so this is the second time I've used them and would recommend you to anyone in need. 

Business response:

Thank you for the positive review, Michael! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Douglas K.'s profile image
Douglas K. 
a year ago

It was quite simple. 

Business response:

Thank you for taking the time to share your experience with us, Douglas. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Jorge R.'s profile image
Jorge R. 
a year ago

Just wanted to say Edna was very pleasant to work with very patient very kind. Made the whole experience run smoothly. Thank you Edna  

Business response:

Thank you for taking the time to share your experience with us, Jorge. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Rexo R.'s profile image
Rexo R. 
a year ago

Paulette Wiley was great and if I ever have to do this again I would love to have her on my team. 

Business response:

Thank you for taking the time to share your experience with us, Rexo. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Joel G.'s profile image
Joel G. 
a year ago

Great experience  

Business response:

Thank you for taking the time to share your experience with us, Joel. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

talea m.'s profile image
talea m. 
a year ago

Pennymac preys on their customers at their most vulnerable and reports information incorrectly to the credit reporting agencies. I never had an issue with then until a loan modification where vague and incorrect information was communicated on their part. They refuse to correct anything. Would never do business with them again.  

Business response:

We appreciate your review, Talea. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Karla Espinoza A.'s profile image
Karla Espinoza A. 
a year ago

Justin and Leticia did an amazing job. Both helped me with everything I needed. They where able to answer all my questions. Being a first time home owner I didn't understand some things and they both where very kind to explain thing to me.  

Business response:

Hi Karla - Your feedback is greatly appreciated. Thank you for the review. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,690 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.