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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,940 reviews
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Paden D.'s profile image
Paden D. 
on Birdeye

9 months ago

Absolutely amazing! Great people to work with and am impressed at how smoothly and efficiently everything was handled. Thank you guys for helping make possible the dream come true! 

Business response:

Thank you for the positive review, Paden! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Deborah G.'s profile image
Deborah G. 
on Birdeye

9 months ago

Very professional. Friendly. 

Business response:

Thank you for taking the time to share your experience with us, Deborah. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Jeff C.'s profile image
Jeff C. 
on Birdeye

9 months ago

Everything was great! Please let me know if rates lower. Thank you. 

Business response:

Hi Jeff - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Mary M.'s profile image
Mary M. 
on Birdeye

9 months ago

The team at Penny Mac did a wonderful job and on getting my application through to closing, i worked with Anna Eng, she would keep me updated on any changes or anything that was needed and answer all my questions. I would definitely refer my friends  

Business response:

Thank you for the positive review, Mary! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Charity P.'s profile image
Charity P. 
on Birdeye

9 months ago

I can't give enough praise to Christina Kelly for constantly walking me through everything. She is very detailed oriented and reassuring. Outstanding. Same for Jamie Wright. He always made time to connect with me. Amazing customer service. 

Business response:

Hi Charity - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Frances H.'s profile image
Frances H. 
on Birdeye

9 months ago

Thanks!!!! 

Business response:

Thank you for the positive review, Frances! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Neil W.'s profile image
Neil W. 
on Birdeye

9 months ago

Braheem Cruise and Faiza Saleem were amazing to work with. Quick to respond and willing to answer all of our questions. We valued our experience and would not hesitate to use your company again. 

Business response:

Hi Neil - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Hayley Toups S.'s profile image
Hayley Toups S. 
on Birdeye

9 months ago

Every person at PennyMac who handled our loan was quick, pleasant, and great communicators. They helped my husband and me with any questions or concerns we had, making the loan qualification process easy and smooth. 

Business response:

Thank you for the positive review, Hayley! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Audra S.'s profile image
Audra S. 
on Birdeye

9 months ago

Tyra was great, the process was seamless 

Business response:

Hi Audra - Your feedback is greatly appreciated. Thank you for the review. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,940 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.