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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,113 reviews
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Budie R.'s profile image
Budie R. 
a year ago

Good experience. They worked hard to get a early close and kept me informed on progress. 

Business response:

Hi Budie - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Loren B.'s profile image
Loren B. 
a year ago

I am concerned with paper checks being issued and having to send this via mail. I would feel much more comfortable being able to schedule a payment online. 

Business response:

Hi Loren - Your feedback is greatly appreciated. Thank you for the review. 

Michael M.'s profile image
Michael M. 
a year ago

Professional, as "painless" as it could be given the nature of these loans. Most satisfied. Thank you all.  

Business response:

Hi Michael - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Rayan C.'s profile image
Rayan C. 
a year ago

Everyone that was involved with my loan was extremely respectful and I love how fast they got me approved  

Business response:

Hi Rayan - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Felix G.'s profile image
Felix G. 
a year ago

Heather  

Business response:

Hi Felix - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Krysten B.'s profile image
Krysten B. 
a year ago

Rosario was wonderful to work with, so kind, great at checking in and communicating. I really appreciate the communication and prompt attention to any questions I had. Thank you Rosario. 

Business response:

Thank you for taking the time to share your experience with us, Krysten. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Kelisha B.'s profile image
Kelisha B. 
a year ago

Very smooth & quick process. 

Business response:

Thank you for taking the time to share your experience with us, Kelisha. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Sarah D.'s profile image
Sarah D. 
a year ago

I really hope you do t sell off my loan. I have and continue to be very happy with PennyMac and the customer service! 

Business response:

Hi Sarah - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Ruth G.'s profile image
Ruth G. 
a year ago

We felt the process with Pennymac was quick and efficient. We appreciate how easy/efficient it was to communicate when we had questions.  

Business response:

Thank you for taking the time to share your experience with us, Ruth. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,113 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.