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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,069 reviews
Select a rating
Jeffery M.'s profile image
Jeffery M. 
on Birdeye

8 months ago

I didn’t have any issues with the loan process. It all went great.  

Business response:

Hi Jeffery - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Eugene B.'s profile image
Eugene B. 
on Birdeye

8 months ago

LaToyaka Merritt was an absolute pleasure to work with during the refining process! She was extremely knowledgeable, professional and consistently answered every question. LaToyaka returned all our calls promptly! She is an asset to your company! 

Business response:

Thank you for taking the time to share your experience with us, Eugene. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Anthony S.'s profile image
Anthony S. 
on Birdeye

8 months ago

very happy with my experience with PennyMac. 

Business response:

Thank you for taking the time to share your experience with us, Anthony. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Jane G.'s profile image
Jane G. 
on Birdeye

8 months ago

My team of Mary and Nadim were in constant contact with me, guided me each step of the way and eased any worries or concerns. This entire process was pleasant and I felt I could trust fully. I will remain a loan term customer of yours.  

Business response:

Hi Jane - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Melissa C.'s profile image
Melissa C. 
on Birdeye

8 months ago

Yester was very helpful and answered all my questions. I especially liked the text feature.  

Business response:

Hi Melissa - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Guy M.'s profile image
Guy M. 
on Birdeye

8 months ago

I appreciate the patience  

Business response:

Thank you for taking the time to share your experience with us, Guy. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Charles J.'s profile image
Charles J. 
on Birdeye

8 months ago

Underwriters should stop making several requests for documents already submitted. 

Business response:

Thank you for the positive review, Charles! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Renee A.'s profile image
Renee A. 
on Birdeye

8 months ago

Loved who I worked with! 

Business response:

Thank you for the positive review, Renee! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Steven T.'s profile image
Steven T. 
on Birdeye

8 months ago

Loan personnel were all very polite an efficient. 

Business response:

Hi Steven - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,069 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.