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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This place insurance department is a joke. I been going back and forward with them to get a resolution for multiple charges on my escrow for food insurance. No one is able to help you call multiple times and ask for a supervisor and you never even get a hold of one or even a call back. Trying to get a refund of $1,982 for a fraudulent cash check. I have been charge over 5,000 dollars from my escrow for flood insurance with no resolution or nobody from this company caring about what is going on.
Business response:
We appreciate your review, Josue. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Cesar was really helpful and answered all of my questions quickly.
Business response:
Thank you for the positive review, Andrea! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Linda Harris is awesome. She made sure everything was right before closing. Without her help we never would have refinanced our loan with PennyMac
Business response:
Hi Timothy - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Not just yet
Business response:
Hi Elroy - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Just waiting for the money to be sent to the bank
Business response:
Hi June - Your feedback is greatly appreciated. Thank you for the review.
The team I worked with was fantastic! they were helpful and patient with me through the whole process!
Business response:
Hi Anna - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
None
Business response:
Hi Joaquin - Your feedback is greatly appreciated. Thank you for the review.
I'm happy with the experience I've had with my PennyMac loan request. I was kept up to date every step of the process and it was done promptly.
Business response:
Hi Patricia - Your feedback is greatly appreciated. Thank you for the review.
Professional; quick to respond;on top of everything; efficient; cordial and relateable
Business response:
Hi Yolette - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,940 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.