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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Tyra is great to work with!
Business response:
Hi Kathleen - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
It takes 15 minutes to make a payment by phone with one of the reps. She was rude and obnoxious. I asked to talk to her manager and she refused. I had to listen to a lengthy generic speech just to make a payment! I was not able to use the online services, or I would have paid online rather than dealing with her. I PERSONALLY HATE PENNYMAC AND THE WAY THEY HANDLE MY MORTGAGE!
Business response:
Hi Deb - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Everybody was great and it was much easier than I thought it would be. Thanks to everyone.
Business response:
Thank you for the positive review, Barbara! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Both Peter and Shawn were excellent and a pleasure to work with!
Business response:
Thank you for the positive review, Jason! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
James,and Joe were amazing. And they truly made my experience a pleasant one. I would recommend them every time to help navigating anyone. Great job guys keep up the good work.
Business response:
Hi Bobby - Your feedback is greatly appreciated. Thank you for the review.
Anna has been absolutely wonderful. She was very patient and professional.
Business response:
Hi Roger - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
No other thoughts, Thank You for all your help. God bless.
Business response:
Hi Orlando - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Yester was simply amazing. She was available throughout this process to answer all my questions. She was very thorough and professional. Thank you Yester for your help.
Business response:
Hi Nicole - Your feedback is greatly appreciated. Thank you for the review.
The team was amazing. Tasha was extremely helpful and communicated effectively. She deserves a raise.
Business response:
Hi Michael - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,940 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.