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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
This was a very good process. Everything was done in a timely manner. Thank you
Excellent great communication
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I appreciate everyone that worked on our loan. Thank you all
time, effiecient, and percise
*only one thing throughout the experience bothered us, so one out of 100% was great.
There was a lot of confusion between the processor and originator. I felt like I had to do more calling in than I should have, to get update's. Finally spoke to a manger and he did help clear things up a bit, but all in all the loan was complete and done. I will use PennyMac in the future, but more communication would be desirable. Thank you.
She was very helpful and I had an amazing experience
I kept repeatedly getting a bank account reference requests (from an auto-generated email?), but was reassured each time that it wasn't necessary. That was annoying. Also there were some account log-in issues that I.T. was working on. We (I) gave up trying to use the portal and just called Jennifer with any question. She was prompt, clear and accurate. Any rating I left that wasn't excellent, was centered around the above issues and not related to Jennifer's excellent service and attention. Chris
PENNYMAC has a 4.5 star rating with 48,489 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.