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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The closing disclosure documents I initially received were incorrect. I signed that I had received them and immediately called to get them corrected. I was told that a licensed agent would have to make the changes and someone would call me back before the end of the day. No one called. I called back for the next several days and was told each day that someone would return my call before the end of the day but nobody ever called back. I even called the morning we were scheduled to close and got no response so we were not able... read more
I got great experience with the all team. Was great communication and very kind.
Professional, personal and very informative from beginning to the end of process. 5 star rating in my books! Highly recommend!
My experience with Penny Mac was great and I would do it again. The only thing I didn't like about the communication process was that I was rarely available when Kristy would call me. When I would call back, I would never get to talk to her. I think I actually talked to Kristy one time during the whole process. Although when calling back, everyone I talked to was able to answer my questions and was great to deal with. So this review is really a review for the whole team since I was not able to touch base with Kristy during t... read more
I had no problem with Nancy Shead, she was very pleasant to work with and communicated timely and when necessary. My problem lies with the previous Loan Officer/Processor. The same documents were requested on multiple occasions, different documents were requested weeks later which should have been requested initially, thereby dragging out the conditional approval, although out of the lenders control, the appraisal report took almost a month to retrieve and rather than leaning toward another option, we allowed closing to be... read more
Mario was pleasant to work with and answered all of my questions.
Every person that I worked with at PennyMac was extremely friendly. I can't stress that enough. They employ a really great group of people. I received responses to e-mails and phone calls quickly and accurately. Overall, it was a great experience.
I'm a current customer of PennyMac, this is my 2nd refi with PennyMac. Each time nice and smooth. PennyMac worked around my schedule. I highly recommend their services.
Wait times on hold we’re always long. I found it very difficult to send all info. And emails were duplicated many times. Poor communication most of the time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,513 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.