PENNYMAC

JULIE J. 

on Birdeye

4 years ago

Lets see. My Interest rate is higher than advertised and I was told by another person who is hopping around that your company would match anything that was offered to her. I am at 3.75 and you are offering her 2.85 we work at the same job I have $20,000 more income than she does. Did you really even try.... Closing costs were tragic. 

Kevin D. 

on Birdeye

4 years ago

Always there and answered questions and contacted me quickly with any questions 

Christopher G. 

on Birdeye

4 years ago

Fast, on top of everything. Both paul and Ivan were great. Both made the process simple and I would definitely recommend them to family. 

Robert W. 

on Birdeye

4 years ago

Everything worked as related to me 

Dominic T. 

on Birdeye

4 years ago

Great customer service. Very informative and helpful. 

BRADLEY W. 

on Birdeye

4 years ago

The entire process was amazing and truly much better than I anticipated. From the start I was told of the entire process and the expected time frames. The process was a week faster than anticipated and they setup the entire process to include the closing in our home. Brittany was amazing to work with. 

Francisco L. 

on Birdeye

4 years ago

Sandi was very kind and accurate in the work she performed. She actually caught a slight hiccup that could’ve prevented the closing, but she was diligent despite the holiday schedule and communicated the matter right away and how to solve it, she helped me correct the situation and allowed us to close on schedule. Thank you Sandi. God bless you! 

Canan G. 

on Birdeye

4 years ago

I LOVE YOU GUYS!!! 

Kristine L. 

on Birdeye

4 years ago

I was not involved in this process. My spouse initiated it and communicated with you primarily. I was asked for employment documents via email, then someone else told my spouse that I didn't need to submit them. Very confusing. Lastly, the process took far longer than I would have expected for a simple refi. I don't know what the delays were.