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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Penny Mac communication with me was terrible , I pray that nobody has to go through what I had to . I would NEVER a refer anyone to Penny Mac . Amanda needs more training at her job or even better find a new one if she not happy at what she does .
Better communication and availability
the experience I received at penny Mac was the best. from the beginning to the end. Eric Gutman was great Thank You everyone
It was smooth, clean and effortless.
I was apprehensive about refinancing and Dakota was very patient and extremely knowledgeable with the whole process. I was contacted by AmeriSave after starting the process, but found them to be too aggressive. Honestly, I only answered the phone because I thought I was talking to a rep from PennyMac and got sucked in. Brandy reminded me of talking to an old friend. She was very helpful and I could really relate to her.
I appreciate when they learned that I am deaf and they are more than willing to communicate with me over the phone. They explained everything what I really needed to understand better about refinance. After they explained to me, I was satisfied.
The only issue was the closing disclosure was incorrect and did not include all the taxes in our escrow so the savings/month we thought we would have was not actually as much as anticipated due to the oversight. Everything else was great.
Everything went well
Brandy was very knowledgeable about our account and the refinance/closing process. She made sure to give us a call every week to update us on the process she helped with everything we needed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,515 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.