PENNYMAC

Kimberly O. 

on Birdeye

4 years ago

Nothing to add 

MARK S. 

on Birdeye

4 years ago

Laci was very helpful and professional 

Scott R. 

on Birdeye

4 years ago

Every thing 

Monae W. 

on Birdeye

4 years ago

Great customer service and easy and fast closing. 

CHAD B. 

on Birdeye

4 years ago

Mario was excellent. Website and document uploads were easy to use. Good information provided along the way. 

Rico M. 

on Birdeye

4 years ago

It was a pretty easy process, and I'm glad I did the refinance. 

Matthew A. 

on Birdeye

4 years ago

Better communication around requests - many things could have been avoided if there was an actual conversation with the requestor. Doucumentation was still being requested 2 days before closing. I never knew if what was provided answered the questions or not. I wasn’t allowed to up load all the documentation requested in the portal (like much of the other documents) not did what I send in ever show up on the portal. Never could tell if the condition was satisfactory based on what I emailed into the cyber abyss. I ... read more

Melissa W. 

on Birdeye

4 years ago

The process was quick and smooth without any delays or interruption. I had a great experience. 

Laura F. 

on Birdeye

4 years ago

The beginning of our experience with Ivan Grigorian was outstanding. Once we were transferred to Cynthia Crouse communication was horrible. She didn’t follow up on any of the details for the closing date or appraisal which ended up delaying the closing. She was out a lot and we could not reach her and she didn’t respond to emails. I have bought and sold 6 other homes and never had an experience like this. Thankfully Lara Leighton took over and kept in close communication so we knew what was happening.