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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire team was absolutely spectacular, extremely professional, quick to respond, and I'd recommend them 10 out of 10 times. I love sending a message and actually getting a quick reply. Thanks team!
Business response:
Thank you for taking the time to share your experience with us, Brandon. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
The entire experience was seamless. I love how I was able to track my loan status on the website. Thank you Norma and Alcides for guiding me with care along the way
Business response:
Hi Regina - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Yester and Scott both were great to work with. Very helpful and pleasant. Kept me updated on every step.
Business response:
Thank you for the positive review, Theresa! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Portia took the original survey and was upset pennymac made her wait for her next paystub, after management explained why, it made more sense as to why it was needed, had management resend survey
Business response:
Hi Isaac - Your feedback is greatly appreciated. Thank you for the review.
Sandra had excellent communication. Always quick to respond to any query. She helped a lot in documentation process as well.
Business response:
Hi Abhijeet - Your feedback is greatly appreciated. Thank you for the review.
Everyone we worked with was great. Super helpful and great with communicating anything and everything.
Business response:
Hi Lisa - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Process was super easy and straight forward. Everyone was extremely helpful.
Business response:
Thank you for the positive review, Stacy! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great
Business response:
Hi John - Your feedback is greatly appreciated. Thank you for the review.
Both Morgan Duprey, our loan officer, and Nicole LoCoco, our loan specialist, were fantastic. They both went above and beyond to make this process as easy as possible for us. We would highly recommend both of them to anyone. We're very satisfied!
Business response:
Thank you for taking the time to share your experience with us, Andrew. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,943 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.