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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Andrea Simpson was so easy to work with. Shehelped me through the application process making it so easy, it was painless. James Wright was extremely helpful. He kept me informed through every step.
Business response:
Thank you for taking the time to share your experience with us, Victoria. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Grace was a pleasure to work with and demonstrated exceptional customer service skills. Great communicator and always available to answer any questions which was crucial in the much involved process of a mortgage loan.
Business response:
Hi Doeun - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Our loan officer Lee, or loan officer an Brianna, our loan servicing team, always kept us informed of everything! I am manager of customer service reps and would ove to have either on my team!
Business response:
Thank you for the positive review, Kevin! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
Business response:
Hi Alejandro - Your feedback is greatly appreciated. Thank you for the review.
All of the PennyMac team were very helpful, easy to work with and very professional. Especially Michael Kramer and Peter Ashworth. Really kept us posted on the progress of the loan application. It was a pleasure to work with PennyMac.
Business response:
Hi Thomas - Your feedback is greatly appreciated. Thank you for the review.
Everyone answered my questions promptly and communication was excellent. Fantastic customer service.
Business response:
Hi Suzanne - Your feedback is greatly appreciated. Thank you for the review.
George was great . He helped me every step off my process. He was very patient with me and explained every detail. A plus too him
Business response:
Hi Carol - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Nancy was amazingly helpful throughout the process. She was always available by text if I had a quick question. Doing things via text is typically easier for me. Nancy deserves a raise or at least a bonus for her efforts. Thank you!
Business response:
Thank you for the positive review, William! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I appreciate all the help and personal service I received from Grace and Jennifer throughout the load process.
Business response:
Hi Joe - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,001 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.