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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I just love dealing with everyone at PennyMac. They make the loan process so smooth and provide detailed information for every step. Russ was so very good at all of this and he really made me feel like a valued customer.
Business response:
Hi Jimmie - Your feedback is greatly appreciated. Thank you for the review.
Everyone was wonderful and extremely communicative
Business response:
Hi Jacqueline - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
Great thank you.
Business response:
Thank you for taking the time to share your experience with us, James. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Very helpful and communicative
Business response:
Hi Oscar - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Andrew and Edna were absolutely AMAZING in every way! They both were willing to help me in any way needed. Andrew listened to my needs and provided professional support. Edna checked in with me weekly and was very supportive and patient with me.
Business response:
Thank you for the positive review, Tammy! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Buyer beware!!! Pennymac made this the single worst experience of my life and if I could give them 0 stars I would!!! During the refinance the inspector said he found a "mold like substance" in the bathroom and said my house paint might have lead due to age of house, neither of which could be verified since he "doesn't have the training or equipment to test." So we went round and round over which repairs needed to be prioritized for an escrow holdback to be done. During a three way call with the construction company the lo... read more
Business response:
Hi Darth - We'd like to learn more about your experience so we can improve our services. If you're interested, could you please text us at (805) 716-6348? We appreciate your time. Standard text messaging rates may apply*
Just process takes too long for small loan to high value of property !!
Business response:
Hi Khosrow - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Buyer beware!!! They made this the single worst experience of my life and if I could give them 0 stars I would!!! During the refinance the inspector said he found a "mold like substance" in the bathroom and said my house paint might have lead due to age of house, neither of which could be verified since he "doesn't have the training or equipment to test." So we went round and round over which repairs needed to be prioritized for an escrow holdback to be done. During a three way call with the construction company the l... read more
Business response:
We appreciate your review, Darth. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Everyine was professional and the process was very fast. Thank you
Business response:
Hi William - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,076 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.