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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I love your outreach at all times and and that's essential when working to serve consumers. It's a beautiful thing to see in such a time as this inflation period many need a company such as yourself to eleviate the financial dfficulties and situation
Business response:
Hi Monty - Your feedback is greatly appreciated. Thank you for the review.
This is the WORST customer service I have experienced in my life. PennyMac is charging additional $500 to my mortgage without ANY explanation and can never get anyone on the phone or will respond to the messages. I would have selected rating less than 1 star if it is available.
Business response:
Hi Jyothi - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Jamie and the team were always available and patient with the whole process. Will never forget and will definitely be a repeated pennymac cusyomer
Business response:
Thank you for taking the time to share your experience with us, Rene. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Tyra did an excellent job, she was great at communicating, and made the process smooth.
Business response:
Hi Julie - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
This is our third time using penny Mac and the team is always a great experience thank you
Business response:
Hi Mairim - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Just wish the rate was lower
Business response:
Hi Deanna - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I am very pleased with the service that I received,the loan processor was so helpful,when I started to stressed she assured me that everything was in order and that we were on schedule,I could not have ask for a better person to assist me,I was very
Business response:
Thank you for taking the time to share your experience with us, Barbara. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
I was very pleased with the guidance and information provided me from my loan officer,when I started to stress she assured me that everything was in order and in schedule,she was both professional and caring about my concerns,I was very satisfied.
Business response:
Hi Barbara - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great team and overall experience. Christina Kelly was amazing and worked very hard for me and my wife!
Business response:
Hi Marcus - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,128 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.