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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,001 reviews
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Thomas K.'s profile image
Thomas K. 
a year ago

Yester and Owen were very helpful through the process. 

Business response:

Thank you for taking the time to share your experience with us, Thomas. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Daniel De N.'s profile image
Daniel De N. 
a year ago

No Comments 

Business response:

Hi Daniel - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Bobby W.'s profile image
Bobby W. 
a year ago

We really appreciate the help we received during the process of the loan. 

Business response:

Hi Bobby - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Rich D.'s profile image
Rich D. 
a year ago

Don’t bother asking for help.  I lost hours temporarily at my job and couldn’t keep up my mortgage payments, asked for a temporary loan modification and was denied and now I’m in foreclosure.  Thank you very much. 

Business response:

Hi Rich - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Jana C.'s profile image
Jana C. 
a year ago

I was struggling financially & was given a chance to get my ducks in a row. Weight off my shoulders. Thank you! 

Business response:

Hi Jana - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Chad S.'s profile image
Chad S. 
a year ago

Refinance went very smooth. Thank you! 

Business response:

Hi Chad - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

Douglas N.'s profile image
Douglas N. 
a year ago

They contacted me at a minimum of one time a week and they told us all the steps and what to expect and most of all when to expect it. As for friendly and professional I give them 11 out of 10 and don’t give 10s very often because for that to happen 

Business response:

Hi Douglas - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Prentiss W.'s profile image
Prentiss W. 
a year ago

The process was trouble-free and very easy. Communication was great and it was easy to get in touch with my loan officer if I had questions. 

Business response:

Thank you for taking the time to share your experience with us, Prentiss. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Hurvino C.'s profile image
Hurvino C. 
a year ago

My only complaint is based on my initial application to get a home equity loan. You input your contact information so someone can call you. It took about 5 day for someone to call me. 

Business response:

Hi Hurvino - Your feedback is greatly appreciated. Thank you for the review. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,001 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.