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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Everyone did a great job as far as I can tell I'm assuming that my closure is done and I am assuming that my house is paid off but no one has called me or sent me any paperwork telling me that it's been paid off please advise
Very respectful and helpful return phone calls and emails promptly
Ttyyttttttt
Very professional and easy.
Great service
It was great, even there were more changes and asking documents several times.
This is my 7th refinance and the longest. Took more than 3 months with 2 appraisal. I think you have lot of overhead on the system and room to improve. Weekly check-in process is useless without any meaningful update other than mechanically asking last name and last four digit of ssn.
From the first person I talked with at Pennymac, Nuvia, to the last, I have been treated as a person rather than a business transaction. We were not able to get the money we originally wanted from the refinance, but that doesn’t take away from the exceptional, personable engagements we enjoyed with all the Pennymac personnel.
This process was easier than expected. Clay Hagler & Tiffany Terry exceeded my expectations with their outstanding service. All my questions were answered in a timely matter and they both were always reachable. I appreciate their knowledge and expertise in processing the refinance of my loan. This was my second attempt in refinancing and it was a success thanks to this efficient team. Tiffany was a luck charm. Excellent service!!!!
PENNYMAC has a 4.5 star rating with 48,531 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.