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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Excellent service
Devin was informative and patience.
Clarity and continuity. With the staff being scattered all around it seemed like they did not have great communication. We started to feel like no one really knew what was going on with our loan.
Documents were requested and were sent more than once and I had to get on the phone and ask for someone to take a loser look at these documents to keep from having to send them a 4th time. The information was there but it required y’all taking a second look! Also the originator of our loan made promises of things he said he would reimburse us for and those figures were not clearly marked on our contract! Our notary had to call for an explanation and I still did not see what I was promised! I’m still not sure that I got what... read more
Quick fantastic service
Devin was great
Overall, the refinancing experience was exceptional. Everyone took the time to make sure I understood the process that eased my worries. Penny Mac is concerned with customer service and it shows!
good job, thank you
Great, best ever!
PENNYMAC has a 4.5 star rating with 48,545 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.