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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,315 reviews
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Damon T.'s profile image
Damon T. 
4 years ago

If we were able to close on time because it cost us alot of money at closing. waiting on the appraisal to get done and waiting on phone for long period of time just to speak to someone to help me. This Frank guy was very rude. I had to get smart back with him and tell him about his self. I'm Glad it's done New house New year. 

Flavio A.'s profile image
Flavio A. 
4 years ago

From the beginning I explain my situation for the refinance and what I was expect to get from it. Earl took his time to make sure that it was doable and that they could deliver before he continue the process and I appreciated that very much. Then I talk to Chantel and she make sure all the final details were right and when they were changes the call me and let me know. 

THOMAS C.'s profile image
THOMAS C. 
4 years ago

Better interest rate for a customer that pays on time and has been a loyal customer. 

Kimberly F.'s profile image
Kimberly F. 
4 years ago

Great job. Easy and pleasant. 

Jane P.'s profile image
Jane P. 
4 years ago

Great communication! They were on top of it! 

RANDY T.'s profile image
RANDY T. 
4 years ago

We were told there wasn’t going to be any fees… which now I know means out of pocket fees, but when we were signing we had to pay $10k in fees that rolled into the loan. I felt like that information was hidden from us, because you did not want us to not go forward with the loan. 

Suzanna G.'s profile image
Suzanna G. 
4 years ago

There was great communication, and the process was simple and easy to understand. Thank You 

John B.'s profile image
John B. 
4 years ago

Janet made the experience run smoothly. 

Brock B.'s profile image
Brock B. 
4 years ago

Great communication. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,315 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.