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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very well spoken and formative individuals. It was an easy and stress free experience.
Everyone at PennyMac was very professional, friendly and Knowledgeable.
Elizabeth and her team were always reaching out to let me know how the process for the loan was panning out. Great team 👍👍👍👍 thanks.
Good job.
The loan process was taking a bit long on the Mac page and when I called Shalom found out why and everything went smoothly from there. I would call and she would either answer or call back right away. I am very pleased
Edna is wonderful
After about 8 calls and/or emails to my "team" that was to take care of me...with no response...I had to call corporate headquarters and make a complaint. Only then did I get a call back and my loan straightened out... even then, the loan did not close when they said it would....I tried about 8 more times to get in touch with my "team"... no response! What I did get was an email from penny mac saying: "we see you have been trying to reach us." Said they would call w/in 24 hours....NOPE!!
From beginning to end I have great customer service from my loan team. I had constant communication from them. They ensured all my questions were answered and followed up to ensure everything was done in a prompt manner! I am extremely please with their professionalism and all the help they provided!
This was a very pleasant experience!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,977 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.