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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service and responded to my emails and calls in a very timely manner. I have been with PennyMac since 2013.
being that we refinance out loan with the same company our original loan was with, we expected to have better service in terms of cost.
Our closing document was incorrect twice after requesting changes to be made that were not made upon request. No one communicated to me the reasoning taxes were in escrow and I had to call for explanations on what my next steps were
The entire process took too long and I had to kept submitting updated check stubs and such. I felt like they didn’t ask for all the proper information in front either.
I had a pleasant experience. I'm self employed so that was a little complicated but otherwise it went very smoothly
Ms. V. Wayde was great and pleasant. She provided prompt responses when possible due to the current state and her capacity. My main concerns are with the loan officer and his efficiency to return calls. Overall, ok experience. Both were always professional and friendly. Lastly, PennyMac should invest in a better phone answering system or hire additional personnel to assist. Wait times were ridiculous!!!
I understand that the process for refinancing is not simple. I feel that some components could have been explained more clearly (like the mortgage insurance being added later to the total monthly payment) And that certain response times could have been better when calling or emailing the Mac team. Altogether it was a good experience and thankful the we completed the process.
When I replied to emails I never received an answer to my questions stated on the emails
You threw the $17,000 worth of checks on the front porch when we were not home. Couldn't they have been sent directly to BECU? We got the checks, but what a risk!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,569 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.