PENNYMAC

Carlos A. 

on Birdeye

5 years ago

It was ok, refi kept getting pushed back. I wait about 3.5months for the process. 

VICTOR L. 

on Birdeye

5 years ago

Very helpful and everyone seemed interested in helping me through the entire process 

Erin C. 

on Birdeye

5 years ago

Overall, the process was okay but there were some miscommunications throughout and it took 3 months from start to finish. Some of that was due to the number people refinancing at once but my loan officer was very responsive and worked quickly to rectify issues and find answers. 

JASON H. 

on Birdeye

5 years ago

Thank you! 

Albert C. 

on Birdeye

5 years ago

great experiance 

Marcus C. 

on Birdeye

5 years ago

I had to go through the refi process twice which I feel was unnecessary. 

TODD Z. 

on Birdeye

5 years ago

Quick process and no surprises! 

DONALD J. 

on Birdeye

5 years ago

I have been a PM loan customer > 10 with zero missed payment, disabled military 100%. Old load 4.4% new loan 2.35% they said 3-4 weeks no problem. All documents were already in hand, no survey, no appraisal, no documents needed. dozens of phone calls, and emails, missed appts and plain old not doing their job caused this to take nearly 4 months. Then incorrectly stated a notary would come to our house and that was not even checked on. Your employees were rude with my title company accusing 

Santiago Rivas J. 

on Birdeye

5 years ago

I would have liked to have a more accurate explanation of the costs involved with the refinance. I believe I would have told your company to take a hike had I known how much you would charge and how confusing the whole process would be. Terrible experience. A lot of contact from agent with no new information provided, basically wasting my time. I hope you sell my account to someone else so I never have to deal your company again.