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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quick process and no surprises!
I have been a PM loan customer > 10 with zero missed payment, disabled military 100%. Old load 4.4% new loan 2.35% they said 3-4 weeks no problem. All documents were already in hand, no survey, no appraisal, no documents needed. dozens of phone calls, and emails, missed appts and plain old not doing their job caused this to take nearly 4 months. Then incorrectly stated a notary would come to our house and that was not even checked on. Your employees were rude with my title company accusing
Great service as usual. Will definitely use PM again.
PennyMac was able to help me refinance my loan and match two different rates from competitors and close within a couple of months. Great experience just they need to work on better communication with details on where they were with the process.
Great experience overall!
We kept getting payoff demand statements which seemed to indicate that things were being delayed at your end and it looked like it was getting more and more expensive for us. I didn't feel like I was communicating with a human most of the time. The signing was supposed to happen in November but didn't happen until December. There are things I'm confused about in the papers we signed and the notary said she'd try to get some answers for us, but we haven't heard back from her.
Christine was great. She communicated in an an accurate and timely manner. She helped smooth over any issues and was always on top of my transaction. I appreciate her hard work and keeping my process moving. I would highly recommend penny Mac based on her hard and honest work. Can’t stress how good she was enough.
Jericha was great. We had some missing documents that delayed the loan and changed my cash to close. However, she got credit issued to me and cleaned up the mess between the processor and Penny Mac. We had a missing PUD and nobody told me. That delayed the closing and if I would not have called to check on the funding, there would have been even more delay as nobody contacted me to tell me there was an issue. That was disappointing.
It was very straight forward and quick with no problems.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,218 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.