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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My home refinance process was very easy. I enjoyed working with Fazia and Morgan.
Fabulous to work with. Went above and beyond to get it done
Everyone at Penny Mac was very helpful and answered my questions ina very efficient and timely manner.
Micheal was great. I appreciate him always calling me back within 24 hours and addressing my concerns. My biggest disappointment was the closing time frame, I was told 45-60 days from the day of my application. It took over 3 months to close. My second disappointment comes from being given a sign document date and no one showing up. Communication is key and not being told that my signing had been postpone was very unprofessional. I had to call back to inquire about the situation.
A quick, easy and valuable closing experience.
Great timely communication with pennymac. Highly recommend. Thanks pennymac team.
Other than the COVID 19 pandemic which delayed the process, the communication was great
It was easy and relatively fast. We were kept informed of the process every step of the way.
The time to close was longer than expected. It was only after I asked Raven to escalated the lack of a closing date and requested to speak with a manager did things suddenly come together for a close. That is not acceptable. After weeks of regular checking-in, and an attitude of "any day now"... I had to really push to get things completed. I believe that if I hadn't asked to speak with a manager, I would still be waiting for a closing date. I should not have been in that situation.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,573 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.