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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was clear and precise. They called every week to keep me informed of process and understanding.
I had a previous mortgage from Pennymac, so the document request was nominal and seamless, just updated information was requested. I appreciated the pace of my loan closing given the amount of refinancing requests due to lower interest rates. I was kept updated weekly by phone. The process went quickly after approved.
Natalie is awesome! She is a timely knowledgeable professional. We enjoyed working with with her. Rob & Laurie
Deion Smith was outstanding - he was very responsive and professional. If I called or emailed him, I would quickly get a response. Hector Centeno however was the complete opposite as I had to continuously chase him down because calls and emails would go unanswered for days. I would then have to circle back to Deion for help. Hector also supplied me with wrong closing information which forced me to change my rate. Closing took 4 months and the paperwork was still incorrect.
Michelle responds in a timely manner, very accomodating. We did close sooner as originally plan 😊
Well, it was easy all the way through! And then I brought a money order for closing and found out I was getting money back instead! So bad on the accuracy of closing costs, but great anyways cause I was getting money back!
Lauryn has been great to work with. She's meticulous and detail oriented with great customer service mind set from start to finish.
Process was easy and very stress free.
Tim was very polite and corteous so I do not fault him. There were significant problems with communications between the different departments processing my application , for example, I would get emails from one department requesting documents that tim would check on and tell me that the documents were already there. My process began in september and ended in december, which felt too long.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,141 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.