PENNYMAC

NGOC P. 

on Birdeye

5 years ago

My loan representative was very thorough, professional, friendly, and very helpful. He was always available to answer all my questions and was very punctual. The refinancing process went a lot smoother and faster than expected. Excellent service! 

Natashia N. 

on Birdeye

5 years ago

Bridget and John were great from start to finish. The process took longer than other refi’s I’ve had in the past, but overall I’m content. Thanks 

Jason W. 

on Birdeye

5 years ago

I received multiple mailed documents about amounts to close. Complete waste of paper. Did not close on time. Website is horrible, doesn’t actually provide any status of loan. 

SCOTT T. 

on Birdeye

5 years ago

Smooth easy process though there were a couple of unexpected delays. 

Sean K. 

on Birdeye

5 years ago

I would just like to thank the Mac team especially Brent who worked so close and was very professional and couldn't have been more pleasant through the whole closing process. He was very reassuring and positive when at times it seemed overwhelming to me. He is a great asset to your team and a wealth of knowledge in this field. Thanks again , Sean King 

Matthew L. 

on Birdeye

5 years ago

The final monthly amount differed on the closing disclosure from what was communicated. Made multiple requests for information with no call backs. Submitted an IT ticket (or was told it would happen) and I never received updates. It's was impossible to understand the speech of the representative calling to up date me about the process. She didn't listen to me when I would talk, would interrupt me when I was speaking or attempt to talk over me. I'm glad this process is over. 

Erin R. 

on Birdeye

5 years ago

The people at PennyMac have always been very professional and friendly. I hope they all get a pat on the back for all that they do and for their great sense of humor during Covid time. 

MICHAEL F. 

on Birdeye

5 years ago

It was great 

Jenny Sanders D. 

on Birdeye

5 years ago

Thank you.