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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,217 reviews
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NGOC P.'s profile image
NGOC P. 
5 years ago

My loan representative was very thorough, professional, friendly, and very helpful. He was always available to answer all my questions and was very punctual. The refinancing process went a lot smoother and faster than expected. Excellent service! 

Natashia N.'s profile image
Natashia N. 
5 years ago

Bridget and John were great from start to finish. The process took longer than other refi’s I’ve had in the past, but overall I’m content. Thanks 

Jason W.'s profile image
Jason W. 
5 years ago

I received multiple mailed documents about amounts to close. Complete waste of paper. Did not close on time. Website is horrible, doesn’t actually provide any status of loan. 

SCOTT T.'s profile image
SCOTT T. 
5 years ago

Smooth easy process though there were a couple of unexpected delays. 

Sean K.'s profile image
Sean K. 
5 years ago

I would just like to thank the Mac team especially Brent who worked so close and was very professional and couldn't have been more pleasant through the whole closing process. He was very reassuring and positive when at times it seemed overwhelming to me. He is a great asset to your team and a wealth of knowledge in this field. Thanks again , Sean King 

Matthew L.'s profile image
Matthew L. 
5 years ago

The final monthly amount differed on the closing disclosure from what was communicated. Made multiple requests for information with no call backs. Submitted an IT ticket (or was told it would happen) and I never received updates. It's was impossible to understand the speech of the representative calling to up date me about the process. She didn't listen to me when I would talk, would interrupt me when I was speaking or attempt to talk over me. I'm glad this process is over. 

Erin R.'s profile image
Erin R. 
5 years ago

The people at PennyMac have always been very professional and friendly. I hope they all get a pat on the back for all that they do and for their great sense of humor during Covid time. 

MICHAEL F.'s profile image
MICHAEL F. 
5 years ago

It was great 

Jenny Sanders D.'s profile image
Jenny Sanders D. 
5 years ago

Thank you. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,217 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.