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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication via emails took longer than expected, the closing was also longer than expected, I started the process in July and didn't close the loan until December.
Jenny went above and beyond to get this loan accurate. She kept in touch with me consistently to keep me updated. She cares about customer experience and she provided me with excellent service. I would recommend her to friends and family
Saving money is always a great thing, especially as newer home owners.
Working with Raveena was great. She always returned my calls and did follow-ups on outstanding items. Overall, the experience has been somewhat disappointing. The cost of the loan and the terms seemed to change. I was promised a credit, and I was expecting my other refi to be processed simultaneously. I feel as though, somewhere in the line of communication, the ball is being dropped. I am happy to work with the team, just expect consistency, accuracy and better collaboration
The process was too delay and the communication were too poor.
All the people involved in my getting the loan were very provisional, knowledgeable, available at all times, concerned and caring every step of the way. I am so pleased with everyone I had any contact with and trusted them completely. Words can not totally express my appreciation and happiness after everything was done, very grateful. I was a teacher/Asst. Principal for 35 years in Ohio and felt the compassion both directions totally at all times. All were excellent.
Thank you
Kelsey was awesome, Ryan Tang was not
The process of a no cash out refi went smoothly to ring in lower rates, it is a win-win for all.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,632 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.