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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Better communication on what the appraisal is about, what might happen , what the appraisal people are looking for and that they could delay the loan for repairs..
Things went smooth even in the middle of a pandemic.
Sirenna did an awesome job at communicating. She let me know that we would only touch base once every Thursday so that I wouldn’t be bombarded with calls, and she called right on time every Thursday, and helped with the adjustments I needed to make. Thank you!
The process from the beginning to the very end went smoothly and professionally. I was informed every few days about status of the process So overall I am pleased with the process and results
Overall I have had great experiences with pennymac. It took much longer than expected start to finish, but overall everything worked out great. I am sure the pandemic makes things much more difficult and I attribute this to the time it took start to finish.
Overall easy process and good communication. There was a small disconnect between initial disclosures and final processing of the loan refinance and the delay with the loan showing caused some issues with my escrow payment being received by my flood/home insurance, but it seems to be resolved after the loan went through.
By far what made this experience the greatest was Rachel Harris. She was just awesome to work with and answered my questions, even if I asked a lot of them. I can not even put into words how great it was to work with her. Thank you so much Rachel Harris for all you have helped me with!!
A more timely closing. I feel like i had to call every week to push loan along. It was a simple streamline refi that required very little documentation and still took 56 days to complete.
dates kept changing , always in a hurry and copies of documents signed were not given to me.
PENNYMAC has a 4.5 star rating with 48,574 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.