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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Justen had nice manners. He made several mistakes: 1. he had Catherine Sarno's name listed as Catherine Samo. 2. It was communicated multiple times that Catherine could not be present at closing and Justen was asked to help find a solution. This did not happen and we had to close twice, wasting valuable time. 3. My mailing address was incorrect with Pennymac - all my physical mail is going to Catherine's address. I have little faith in Pennymac based on these details.
My experience was great due to Ceista. Its so nice when you have a proactive customer service person working with you on the process. She really made things flow and work well.
Whole process was done expediently and accurately, we are very pleased with the service...
Right from the start...when we had questions they were answered promptly....The people who dealt with us were most pleasant and professional...Our loan officer and loan processor were both really great....and followed thru with everything they promised. would recommend PennyMac to any of our friends/family who wish to re-finance....(or finance) their property. Thank you!!!
A. Rowe was pleasant and saved the day for PennyMac. The following occurred, all beyond Rowe's control: 1. Initially turned down, despite Penny Mac having my exiting loan and this being a refinance, presumably due to self-employment; 2. Phone call (third party hired by Penny Mac) called to verify my employment and asked to speak to a man to verify my employment at my own firm; 3. Loan closer inexplicably did not show on Sat., 12/5, as scheduled. Had to reschedule on 12/11.
The Mac application website was never updated on time. And our closing was a little confusing as an hour before closing the title company had never received the documents. Although we closed on 12/9 it was just a little frustrating when we take time off work to close. Then PennyMac didn’t even know we closed on 12/9 the website says 12/11 we closed, so the website where the application process was never updated. Just makes it confusing.
Fast, friendly, professional
I am not knowledgeable in the loan documents and the terms that are used and everyone that I spoke to was extremely patient with me and took their time to explain what was happening.
Had a good experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,574 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.