PENNYMAC

KEVIN M. 

on Birdeye

5 years ago

Everything went according to plan. Thank you 

GERARDO P. 

on Birdeye

5 years ago

Everyone at Pennymac made the process so very simple! They were more than happy to explain everything and were always professional, courteous and extremely pleasant! Thank you Pennymac! 

MELINDA C. 

on Birdeye

5 years ago

Technology made everything easier and so did Kelly. 

Suzanne M. 

on Birdeye

5 years ago

My refinance was a smooth process. Everyone was helpful, knowledgeable and super nice. 

Richard G. 

on Birdeye

5 years ago

Went as expected 

Cristian G. 

on Birdeye

5 years ago

Great experience overall. Couldn’t have chosen better! 

HEIDI U. 

on Birdeye

5 years ago

Brittany was exceptional in responding to my questions, keeping me posted on the process, and a pleasure to talk to during the process! 

ROBERT K. 

on Birdeye

5 years ago

Xavier was really good at communicating all along the process. Either by phone call or email, expectations were clearly communicated to me. I very much appreciated being kept up to speed, particularly at a time when lenders are very backed up due to the demand and closings are taking longer than expected. PennyMac provided a nice, easy close to my refinance. Overall, I am happy with the results. 

Mark R. 

on Birdeye

5 years ago

The lower score on the timeframe was due to COVID so beyond Jacob's control. Overall, I thought he did a good job of communicating and handling things during a very hectic time. The main suggestion that I would offer to improve the overall experience was to improve the overall process for getting & maintaining documents. I felt that we were asked for the same documents multiple times because different teams needed them (maybe for security reasons?).