PENNYMAC

MARK C. 

on Birdeye

5 years ago

Communication to the title company for closing needs to be tightened up as the original closing date passed without communication from a title company. The loan team got involved more and the closing took place as indicated. 

KEITH S. 

on Birdeye

5 years ago

Quick, seamless process. 

Helber V. 

on Birdeye

5 years ago

Very easy, good rates. Excellent service provided by Juan Cueva. Thanks 

KIM H. 

on Birdeye

5 years ago

Our experience with our re-fi went smoothly and all questions were answered in a timely manner 

JOHN P. 

on Birdeye

5 years ago

We did not like the lag time between communications with our loan processor. The fact you have to leave messages and wait for returned calls is not practical. I feel that it is essential to have real-time communication from start to finish. For example we were never told to turn off the automatic payment service on the previous mortgage, subsequently, my first of the month payment for the previous loan processed just a few days before closing. It was corrected and we closed on schedule. 

KATHY B. 

on Birdeye

5 years ago

Great communication throughout the process. 

JAMES R. 

on Birdeye

5 years ago

Cesar was extremely helpful and answered all questions about the loan 

Nyomi J. 

on Birdeye

5 years ago

The approval was pending for at least two months which delayed closing. The closing person missed our appointment 5 times. 

KRISTINE A. 

on Birdeye

5 years ago

We started this process in August at the beginning of August the person I had to communicate with was not very good at all returning phone calls or emails he asked for the same documents over and over again he was a poor customer service rep the second one I had she was wonderful we were given a closing date in September that was cancelled we were given one in October that was canceled finally we just closed in December after 5 months.