PENNYMAC

AMANDA R. 

on Birdeye

5 years ago

Kelsey was fantastic! She touched base every week to let me know where the process was. She was a pleasure to speak and work with. Always answered me questions and emails in a timely manner. Thank you Kelsey! 

SCOTT L. 

on Birdeye

5 years ago

This process was fairly quick and painless and the closing was at our home which was great. 

MARK S. 

on Birdeye

5 years ago

Other than Erika, the process bordered on ridiculous. The whole process took just about 4 months - and if I hadn't sent in several emails asking "what the $#&% is going on?", I'm not sure it would ever have happened. The frustrating part was that my existing loan was with PennyMac and has been for the past 9 years or so. On the positive side, Erika was very professional and I honestly think she started feeling sorry for me towards the end since it was taking so long. 

MICHAEL H. 

on Birdeye

5 years ago

Communication from Molly Christmas was good and accurate but other details involving the closing process could have definitely been better. Communication from representative did not call or communicate that they were not going to make the 5pm meeting as requested. At 815pm that night another representative showed up at my door expecting to sign documents. Unacceptable! Molly was very apologetic for others actions. 

Nicholas R. 

on Birdeye

5 years ago

Communication was not great while the application was being processed but once approved things were smooth and quick. Thank you 

Neelesh A. 

on Birdeye

5 years ago

I loved the overall rates and process of the loan. Communication could be better and explanation can improve a little better. Overall I enjoyed working with everyone. 

Daniel S. 

on Birdeye

5 years ago

Everything went smoothly and on time. 

STEVEN R. 

on Birdeye

5 years ago

N/A 

Alemnesh S. 

on Birdeye

5 years ago

Better communication, faster service, accurate documentation.