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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very professional and friendly experience refinancing my home. Was always available to answer questions and provide information in a timely manner. Very happy with the outcome and the service.
I received very good customer service
The mortgage refinance process was very organized and streamlined. I did not have to worry about much throughout the process. The PennyMac representatives gathered all of my information and preferences and just made it happen. The process was much easier than what I had anticipated.
Great customer service skills. My refinance only took 4 months to close! Very quick response times.
None
I understand that with COVID combined with the great interest rates requires extreme patience with conducting a refinance. Ashley was great at communicating the need to remain calm and patient. That my loan was moving through the process as quickly as the circumstances would allow. It did take several months to close, a time frame I felt to be a little too long. I appreciate all pennymac did and would use them again. Processes were easy for the refinance.
The underwriter missed several of things including things on the appraisal reports which held things up even after they approved them once. I had to mis the first closing officer because penny Mac failed to send the proper paperwork to the closer as well.
Danyell was great and was really trying to help push the refinance closing forward. Unfortunately the title company caused many delays and the loan closing was cancelled twice, the third time we actually signed the documents, but the documents had an error and so we had to schedule a 4th time with the title company to sign the documents a second time. The overall process was very frustrating. We had initially reached out in August, and just closed on the refinance in November.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,818 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.