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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very quick and streamlined process.
The loan office was excellent during the initial call. Then when I transitioned to Kristina she was extremely helpful at first and then absent for the remaining process. Those that backed her up had little information to provide and ultimately not helpful. I called a manager and left a message and never heard back. I was disappointed that my appraisal came in a bit low and when I called to inquire I was told that if I requested a change to it then the whole process would delay.
Thanks
Well my experience was a 3 month experience. When I had thought I had closed in October and everyone in Pennymac confirming it was completed. It came out that my forms were lost and that's what took 3 months to finally resolve. I think Pennymac needs to work on there communication between each other. At the end everything was resolved. Which I Thank a SV other in the name of Nick. Thank you Nick for your hard work and dedication!
Great experience!
Max did a great job from start to finish! It was an easy process and we were very happy with our rate.
The overall experience was great. The process was just very long and frustrating at times. It was explained to me that there are a lot of refinancing in progress hence the reason for the delays. My Loan Officer was fantastic from beginning to end. Everyone was pleasant and answered my questions to the best of their ability. I would recommend PennyMac to my friends and family.
I started with Celso Dockhorn in July and spoke to him twice in the beginning, and then was sent to Erica Taylor to send my documents , then there was another PennyMac person who's name I forget that asked me to resend the same documents, then it was John Buchanan who asked for some of the same documents and finally to was Kelvey Becks who made contact in November almost 5 months after the of this loan process. Kelvey was very helpful but this process was too long and a MESS!
Loan officer Terrence fought over my loan when I wanted nick bergh to complete my loan. Nick was great. All other parties involved in my loan were a headache to work with. And when I signed with the notary at my house my name was WRONG. I got my check and my NAME WAS WRONG. I’ve emailed Ashley tolliver with no response as I made sure to call and the day after signing and she confirmed that it had been changed. It has not. Great, my name is incorrect on my house now.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,618 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.