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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Everything went according to plan. Thank you
When we were able to talk with Hilda, she was FANTASTIC. My biggest complaint is that on two separate occasions, our closing was postponed or cancelled, without any word from PennyMac. Both times, I received a call from the closing notary, who was scheduled to arrive 12 hours from the call. I find that unacceptable. However, Hilda was very quick in responding the next day, and we were able to figure out a new closing time.
Technology made everything easier and so did Kelly.
My refinance was a smooth process. Everyone was helpful, knowledgeable and super nice.
Went as expected
Brittany was exceptional in responding to my questions, keeping me posted on the process, and a pleasure to talk to during the process!
Xavier was really good at communicating all along the process. Either by phone call or email, expectations were clearly communicated to me. I very much appreciated being kept up to speed, particularly at a time when lenders are very backed up due to the demand and closings are taking longer than expected. PennyMac provided a nice, easy close to my refinance. Overall, I am happy with the results.
The lower score on the timeframe was due to COVID so beyond Jacob's control. Overall, I thought he did a good job of communicating and handling things during a very hectic time. The main suggestion that I would offer to improve the overall experience was to improve the overall process for getting & maintaining documents. I felt that we were asked for the same documents multiple times because different teams needed them (maybe for security reasons?).
Unclear communications (when I did, in fact, have my calls or emails answered)
PENNYMAC has a 4.5 star rating with 48,577 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.