PENNYMAC

JUDITH V. 

on Birdeye

5 years ago

Once the communication issue was resolved, everyone involved was very cooperative, professional and efficient. 

CHRISTOPHER C. 

on Birdeye

5 years ago

The customer service was awful throughout the process. I didn't receive call backs from managers. Documents were asked for one at a time instead of a bulk request. I was asked to close a home equity loan that Penny Mac had been aware of for over a month at 4:55 PM on a Friday the last business day before the rate lock expired. The closing didn't occur as scheduled because the closing documents weren't provided to the closing company. I had to email the CEO before action was taken. 

Nicole F. 

on Birdeye

5 years ago

The process was very quick and simple. I received multiple requests for documents that were not required (not by fault of the loan officer). I believe this was a blanket email request and was quite confusing which caused me to locate and send unnecessary forms. Hopefully this bug is worked out. Other than that, the process could not have been more easy. 

CHRISTOPHER W. 

on Birdeye

5 years ago

Great experience from beginning to the end! 

John F. 

on Birdeye

5 years ago

N/A 

Brian O. 

on Birdeye

5 years ago

PennyMac made refinancing easy, and in a format which appropriately follows social distancing guidelines. 

Edward O. 

on Birdeye

5 years ago

The refi went smooth and easy 

GLENDELL B. 

on Birdeye

5 years ago

The MAC Team was excellent and although everyone was working from home, I was always kept informed and updated about my loan process. 

VIRGIL H. 

on Birdeye

5 years ago

Took too long to close and it felt like one office wasn't communicating with the other