PENNYMAC

BARBARA S. 

on Birdeye

5 years ago

The time frame from opening to close. I was an existing customer. I thought the process should have been easier and quicker for an existing customer. My payments have always been paid on time. I have excellent credit. My disappointment was in the length of the process. 

ANDREW F. 

on Birdeye

5 years ago

A very positive experience from beginning to completion. I highly recommend Pennymac to all my family & friends. An xlnt mtg. company. 

CLAUDIA R. 

on Birdeye

5 years ago

Worst experience we have ever dealt with. 

Dan D. 

on Birdeye

5 years ago

All was well till the end Payment much higher to to wrong information about taxes. Now we have to correct. Way to high for this county and per lawyer 

Stacy M. 

on Birdeye

5 years ago

James did a great job calling almost weekly to keep me informed. 

JOSEPH C. 

on Birdeye

5 years ago

With the exception of the initial call w/ Shannon Vaughn and the final few days communicating with Ceista Johnson, the system for communication with PennyMac was horrible. When I had questions, rarely was I able to get someone on the phone. When I did receive a call from a PennyMac representative it was usually someone with whom I had not spoken before. The most obnoxious detail is that the caller ID would almost always show up as "Potential SPAM" on my phone. 

Michael T. 

on Birdeye

5 years ago

Everyone was fantastic from my very first phone call with Loan Officer Jimmy Maokhamphiou to every communication in between with the MAC Team and Richard Kinsey. thank you PennyMac for a great experience and a great deal on refinancing our home. 

Rodney D. 

on Birdeye

5 years ago

Jericha Kane did a very good job working with us and keeping us up to date on the process. It was quicker and easier then I thought it would be. 

DEBRA W. 

on Birdeye

5 years ago

Super easy and was kept in the loop the whole time.