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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our closing was delayed three or four times. Three separate notary officials called and said they did not have our documents on the days of our appointments. The notary finally showed up without a mask, only a face shield. I only found out later that this is "not" proper protocol. I also found out during our signing that we were buying down the interest rate (paying for points?). The doc packet left for us has information cut off the bottom of pages. Ms. Gladney was kind and showed concern. How
Tommy Palacios, our loan officer was the highlight of my experience. Responded within minutes, was informative, clear, and super helpful always.
Probably what most affected the negative side of my review was that I was told in both emails and in my closing that I would have no payments on mortgage in December or January. Sure enough, December PennyMac sucked a payment out of my checking account. The reason I stayed with PennyMac is I felt there would be good communication between the two mortgages, since it is the same company. Either PennyMac has terrible communication within the company or I was grossly misinformed or it wasn't expl
Excellent service
I had to keep checking on the loan when there were issues with documents like incorrect property taxes and incorrect fees listed. No call no show closing which made us have to track down everyone & do extra work. Issues: -Timely responses to emails about document errors (over 48hrs sometimes) -Timely response to voice messages about document errors (over 48hrs sometimes) -Loan officer did not address all of my questions which required me to respond again to check on issues with documents
Great communications and explanation of the processes. We closed in less then 45 days from day one! The stream line process was awesome!
...
Everything was fine but 2 closings never happened, miscommunication from title co to loan processor. Finally closed on Dec 7 2020
PennyMac was wonderful, this refinance allowed me to save hundreds of dollars in my home loan each month. It was a pleasure working with them.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,577 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.