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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Kelsey was fantastic! She touched base every week to let me know where the process was. She was a pleasure to speak and work with. Always answered me questions and emails in a timely manner. Thank you Kelsey!
This process was fairly quick and painless and the closing was at our home which was great.
Other than Erika, the process bordered on ridiculous. The whole process took just about 4 months - and if I hadn't sent in several emails asking "what the $#&% is going on?", I'm not sure it would ever have happened. The frustrating part was that my existing loan was with PennyMac and has been for the past 9 years or so. On the positive side, Erika was very professional and I honestly think she started feeling sorry for me towards the end since it was taking so long.
Communication from Molly Christmas was good and accurate but other details involving the closing process could have definitely been better. Communication from representative did not call or communicate that they were not going to make the 5pm meeting as requested. At 815pm that night another representative showed up at my door expecting to sign documents. Unacceptable! Molly was very apologetic for others actions.
Communication was not great while the application was being processed but once approved things were smooth and quick. Thank you
I loved the overall rates and process of the loan. Communication could be better and explanation can improve a little better. Overall I enjoyed working with everyone.
Everything went smoothly and on time.
N/A
Better communication, faster service, accurate documentation.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,618 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.