PENNYMAC

Logan W. 

on Birdeye

5 years ago

Process was fast and painless. 

Salvador S. 

on Birdeye

5 years ago

Communication was the works I have ever had in the closing week. 

Dennis D. 

on Birdeye

5 years ago

They made my home purchase smooth and easy. This the third home they have financed for me. 

CARL M. 

on Birdeye

5 years ago

The entire (refinance) process was mostly seamless, start to finish, and a much smoother process than the original mortgage. I would definitely recommend PennyMac for refinancing, I felt my time wasn't wasted and all of my communications with the team were valuable. 

JASON J. 

on Birdeye

5 years ago

Hire people to answer your phones. If you offer a service such as mortgage assumption, HAVE AN ACTUAL TRANSFER NUMBER! After 5+ hours of being on the phone and a complaint to a federal bureau, i was able to START the process of removing someone from a loan. Only one person was honest with me and told me antransfer was pointless as there was no such thing as a transfer to an assumptions dep or anything remotely similar. 

Kecia J. 

on Birdeye

5 years ago

Brandon was very easy to work with, kept us informed and was very helpful 

SAMUIL O. 

on Birdeye

5 years ago

Communication from My Team was pretty much only one way...they would notify me of the random progress and general information, but when I would follow up or reach out with any questions, I didn't hear anything back. 

GLENN FOOR I. 

on Birdeye

5 years ago

Barbara was wonderful. I just want it to be known that Gregory Ligon is absolutely terrible. I called him 4-5 times and also went they Barbara to have him answer my question. No reply. If it wasn’t for Barbara I would have left and went elsewhere. 

Cynthia B. 

on Birdeye

5 years ago

Information about my refinance was communicated to me in a concise and understandable way so there were no unpleasant surprises. Great professional team.