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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My refinance experience went smoothly and was completed quicker than I expected.
What made it great was that most of my work was done on-line. What wasn't great was the lack of communication. I went weeks without knowing what was happening; where my Loan was in the Process. I emailed "mymacteam" a couple times without getting an answer. I attributed it to lack of employees due to Covid-19.
Communication was slow and sent through email, web portal and phone calls. Would have preferred one method of communication, rather than a mix of all. Closing was slow and we made several inquiries on why our credit was pulled more than 5 times and still no answer nor resolution.
Kristina Joyce was so very helpful in the refinancing of our home. We appreciate her help very much.
The rate offered was better than others, and the personal attention to processing and closing the loan was outstanding. Basically, it was easy and fast.
Great experience made the whole process easy and done with great results. They provided financing options that worked for me.
When I have to spend a MINIMUM of 2.5 hours on the phone just to get ahold of ANYONE that could help or answer my questions it’s just absurd. Your call back phone answering system is worthless, you MUST provide all clients with direct connect phone numbers. The only two people I was EVER able to get ahold of was Joshua leatherman and Juan Soto. Your company clearly exceeded the original time frame we were supposed to close by, and I had to fight, calling almost everyday just to try to keep my re
The entire process was very smooth and everyone was very responsive whenever I had a question. PennyMac has been outstanding as a loan service and we are happy to remain with them through this refinance process.
GREAT experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,167 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.