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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process was super easy.
Kyle was a joy to work with. He was always easily accessible. He made things very easy to understand and that in turn made me a lot at ease with the process. I wish I could choose Kyle to work with every time. Thanks Kyle for a job well done.
Communication amongst the PennyMac team and also with barrower would have made it better
Constantly told different things by different people it felt like I never talked to the same person twice. One person would say I had everything and was all set and another person would say I was missing something. Was told that was everything multiple times only for them to come back asking for more stuff. Emails went unanswered from me, penny Mac didn’t send paperwork to the closer...the list goes on. This took forever and was awful.
The PennyMac Team was right on time with everything. Stayed in constant contact with us from beginning to end. Answered all questions and let us know what to expect at closing
Easy
My experience was great from start to finish. The process was seamless and took less time to close than I anticipated. HIGHLY recommend this company. V/r
Everything was so smooth and pleasant, I cannot imagine it could have gone better. Prompt, professional and perfect transaction. Thank you,
If I could give negative ratings on all of the survey points, I would. This process was the most unprofessional and in efficient process I’ve ever experienced. The inefficiency and the lack of overall common courtesy that Vonnye and Pennymac showed was the reason why I gave such terrible ratings. Penny Mac should be ashamed of themselves and as well as everyone involved. If I were to do it over again I would’ve gone with someone else.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,166 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.