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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a great experience.
Had a bad experience with Jenny German and her supervisor Lewis Manley. (1) The loan was scheduled to close on NOV 17th. On November 16th I checked with settlement agent to confirm the appointment and found out that PennyMac had not informed them. Then I tried to contact Jenny and Lewis and they never got back to me. We took a day off for the closing and it was a waste. (2) My CD was revised before closing and I kept asking Jenny for a copy of it but did not receive.
My refinance with PennyMac went very well and was super easy. Other than providing my personal docs, they did all of the work and gave me a lower rate, reduced my loan term AND reduced my monthly payment!
I am extremely grateful for the service I received from Max Mitchell. He made my experience stress and worry free with professionalism and real personality. The proactive communications and willingness to work late to accommodate my schedule needs is a old school personal touch. Also how you were able to assist and follow up with the closing scheduling mishap made the closing take place on time. I genuinely thank you and you sir deserve 5 stars alone!
We understand that you can be impacted by the amount of request that come in. But from when we started the process with our loan officer, to the very end, there was little communication. We felt it was very cumbersome to have to speak to so many folks and after attempting to reach folks by phone or email, just took way to long to get a response to questions. So much more to go over but not enough area to type. The process just needs to be looked at and controlled better.
The team was very great to work with, knowledgeable and responsive. Thank you!
My experience with Penny Mac and the loan agents were phenomenal! A+ My closing was done earlier than expected which was great for us! They really exceeded our expectations. Thank you Penny Mac!
The refinancing experience was excellent because of Sirrena. She was very professional and kept constant communication with us through the whole process. We appreciate her and she should be publicly recognized. Thank you for making the process easy Sirrena. Your hard work and pleasant personality didn't go unnoticed. Keep up the great work and much success to you and your future! You represented PennyMac very well.
It was good but a few rough spots that were worked out.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.