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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I really appreciated the consistent communication from the Penny Mac Team. The weekly calls eased my anxiety of the refinancing process.
Very good experience, would not say great, Earl an Laurin were excellent to work with. They answered questions and explained the process very well. Overall the process could have been more timely. As we were already PennyMac customers this didn’t seem to be taken into consideration for the approval process. Document request could be improved, at one instance we were not aware of document request in the queue awaiting our action, thus delay? The closing process went very well.
Very slow, and not very responsive or communicative.
Just the length of time it took is more than reasonable, otherwise it was fantastic experience.
All in all every thing went good Brent was very good at his job. Thank you Brent.
There were several times it took awhile to get responses.
Everyone at Penny Mac was helpful, professional and courteous.
Regina Lal has been great to work with during the application and approval process. Notwithstanding our loan took 3.5 months to close, Regina’s prompt and complete answers to our questions were very important to our successful refinance. If not for her, we might not have had the patience to wait for the extended loan approval process to come up a successful close. Thanks Regina!
What would have made this more pleasent of an experience is having more of a direct line to my home loan specialist to where it doesn't take over 24 hrs for them to get back to you a direct email for them not to mymac team more communication if the specialist is going to be out sick and having the specialist and loan office out of the same area and having them have better communications. Possibly a different number for people that are at the closing process so can get answers to what is going on
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,599 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.