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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Every agent were great at explaining how to navigate the system. I explained that I was not 100% using my iPad. Very pleasant experience with all of the agents.
Had a wonderful experience!
Everything was very smooth and professional.
Between Excellent and Perfect. Thank you so much.
The process took longer than expected. Carmelita did a good job at communicating weekly and asking us for whatever documents were needed. The problems all occurred at the end. The final documents included the escrow. We did not want the escrow and we still do not know why things did not match the preliminary documents that were correct. It took endless emails and phone calls to her manager and other agents to get them corrected which spanned over 5 days.
Molly was great. She always called back even if it was a day later. Confusion was she was giving us directions and we received packets with no direction from Jake the loan officer which were different. He never responded to our calls. We thought since we already had a penny Mac loan it would be a breeze to refinance. No! Also loan officer never disclosed upfront that the rate he quoted verbally had points involved. It wasn’t until we were well into a 2 hr verbal application we were informed.
My experience with Brittany was great
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Their were to many people involved ,I couldn't get answers or have emails replied to .I tried very hard to get my flood insurance changed but still have not been able to which would save me half ,
PENNYMAC has a 4.5 star rating with 48,602 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.