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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent service. Kept me updated; communication very open- and very timely process form application to closing!
I believed that refi with my current loan company would cut out alot of the documents since you (the company) already had the infomation being ask for with some expection. Other then that everything move as it was explain to me it would.
Pennymac team have done a great job in assisting me to go through all the necessary steps for my refinancing. Pennymac has made my job a lot easier in terms of finding the best rates and was able to even match with other competitors out there. It's been a great experience overall.
I had a great experience refinancing my loans with PennyMac. The process was clear and the communication was excellent. I appreciated the protected communication portal. I highly recommend using PennyMac for your mortgage needs!
Communications and requests were clear. Everyone was responsive to our questions. The closing itself was very efficient. I would have liked a few more updates along the way as our timeline ran long (due to COVID and record-low rates), just to reassure us we were still in the queue and everything was still locked in. Otherwise, everything was very smooth and easy!
Even though the we were asked several times to send the same paperwork, Larry communicated very well with us.
Except for Ashley, my entire experience with Pennymac was terrible. Ashley always returned my phone calls. It took them so many months to close one loan. They kept asking for documents multiple times. I think I started the application in July and we close it only in November. I don't think they have any supervisors or managers. Supervisor's and managers failed to return the calls. They are so disorganized. Sorry to say but I will not do business with them unless they improve a lot.
I always got prompt replies to my emails and calls, customer service was excellent in that aspect; however, I did not always get definitive answers, or explanations to my questions to help me fully understand the process and calculation of the dollar figures on the loan documents. No one could ever explain anything beyond “the system generated these numbers”. I wanted to understand the math behind numbers. I requested the numbers to be run for multiple situations, but never received any info.
Even through connection issues my loan officer made sure all the information they were giving was understood and made my refinance process very easy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,602 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.