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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My loan officer Tyra, was wonderful. She was clear, concise, and got back to me promptly. This is my second refi with Pennymac and I've specifically chosen to stay with them because the process was easy and I like their online system.
Cesar was fantastic. Ran into a small problem getting a lawyer to handle the closing. Made an appointment to do this and no one showed up. I got very upset. I called Cesar and he got it straighten away.
Communication is terrible. Access to answers is terrible. Supervisors lie to you. Supervisors know less than you! Do not cancel a scheduled closing 90 minutes prior by having the notary call you without knowing reason. A completely horrible and blood pressure raising experience. Do not go thru them! Horrible
Sandra Benavidez and Dennis Wang were awesome to work with ! We had some bumps in the road out of PNMACS control but Dennis definitely made it right ! Those 2 are awesome ! The most high accolades to them !!!!
Lauren was amazing. She was on the ball. My loan got shoved off on her after my loan officer was no longer with the company at the last minute. I was called by another person who claimed to setup my closing which turned out to be false. Lauren got it handled right away and we then the documents she was sent were wrong causing a second closing to happen. She was able to get to redone very quick. The ball was dropped and landed in Lauren’s lap she got it done. Her boss is slack no calls retur
Michael Felton was Awesome!
Everytime i called the loan agent always answered. Very rare to have a call answered. I was impressed.
My Mac team was great.
The process was good and fast but the closing was not done on the scheduled day because people did not come and I had to wait another week to do it, and not having someone to do the translations into Spanish did not make some things clear to me.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,206 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.