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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process went nicely.
Most of the process was handled well. My issue was during the signing of the closing documents. One of the documents had a different payment schedule date than what was originally explained to me. I attempted to contact my loan officer via phone and email several times to verify and got no answer. In order to move the process along and not reschedule another notary again I felt compelled to sign a document that I was unsure about and no one from Penny Mac was available to help me.
We had many questions about electronic document processing because it was new to us. We also had a few technical difficulties, but we got helped quickly to solve them. Thank you Elizabeth for your kind help.
Rosario did a great job!
Follow Through and easy to understand the process.
The process was simple, the team was very helpful in providing information about the process along the way and the closing was timely.
The process of refinancing was very accurate, polite , and explained in detail. The people were informative during the process and explained and answered any questions that we asked. Thank You PennyMac for this experience.
my loan officer always available to answer question and she always returned calls when not available.
slow responses, incorrect information given to us. portal hard to use. correct those things
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,630 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.