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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great job and communication!
Very simple and transparent process. Sarah was a pleasure and answered all questions quickly. Great experience.
Nancy was very hard to work with. She didn’t communicate well and didn’t seem to remember prior conversations. She asked for documents that were not needed several times. She gave the wrong closing cost amount to the title company (like almost $40,000 more than it actually was) which made for a very stressful morning thinking we needed to pay a lot more. The loan process with Penny Mac was smooth until we had to deal with Nancy. It was very frustrating and disappointing.
Happy with experience
Everyone that I spoke with was polite and very thorough in their explanations they were patient when I needed help understanding something. Their follow through was great. While I was waiting for the process to go through Cesar sent emails every couple of days telling me that they had everything they needed everything was in good order, there was nothing more to be done and we were just waiting for the process to complete but if I had any questions to please call him. I loved that!
no thanks
We were able to close within 30 days of application submission. Anna did everything she could to make sure we closed on time and had all of the documents filled out as much as possible when we started to see some delays in documents coming to Pennymac from escrow.
Clear communication. everything is right on time. Friendly. right to the point. easy. quick .
Amazing! Easiest thing I've ever done!!! Thanks!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,626 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.