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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thanks for everything!
Performed a ReFi with them and overall happy with the outcome. The customer service was great. The new interest rate and monthly payment is great. The only thing that they need to improve with is the information on the portal. It seems to be lagging. They kept requesting docs that I had already uploaded. Or, the latest documents for me to sign are not the latest. Notary came to our house and closing was smooth.
Sandra was very helpful.
Brian was extremely helpful and answered any and all questions I had. Everything was explained thoroughly and he made sure a understood Everything completely.
Because the first application basically went south due to the inexperience of my loan officer, I was very pleased to have the second round - other than computer glitches posing a problem with e-signature documents - go quite smooth and expeditiously. Taylor Fiorelli and Amanda Rowe were very professional and a pleasure to work with. They turned my initial bad experience into a completely positive one.
The time it took to refinance was ridiculous!
Great service!!!
Inability to communicate with the requisite personnel to get clarity on preceding steps. I felt I was given the run around; I was promised return calls and received zero follow-up. The process has taken so long that I am receiving calls from the collections department because I changed my auto drafts to coincide with the new loan. I am very disappointed with Penny at this point. If my issue is not resolved within 24 hours I am going to void the contract.
Returned calls ASAP. Friendly and efficient
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,630 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.